What we will not claim
Your documents, where they live and when they are deleted
What you will see advertised
“Your data is 100% secure with us. Bank-level encryption. Guaranteed.”
What is actually true
You upload a vaccination record when you book. It is a document from your veterinarian with your name on it, and it is worth saying plainly what happens to it.
It is kept inside the booking system's database rather than as a file on the website, under a generated reference that is not your animal's name and not yours. There is no address that returns it to somebody who is not signed in as a member of staff here.
It is kept for twelve months after the last day of your animal's stay, because that is the period the Administrative Code sets for a boarding kennel's records. Then it is deleted — not archived and not kept in case.
If the booking you uploaded it for does not go through — the dates were full, a vaccination had lapsed, or you simply stopped — the file belongs to no stay, and it is deleted within twenty-four hours of the upload.
We will not tell you it is guaranteed secure, because nobody can tell you that and the businesses that say it loudest are not the ones you should trust. What we can tell you is where the file is, who can open it, and the date it goes.
What we do instead
Ask us to delete it sooner and we will, provided your animal has no stay in the last twelve months — the record-keeping rule is not ours to waive.
The other nine
One argument in ten parts. Each is a sentence you might see advertised, and a plainer thing that is true at this lodge instead.
Are those dates free?
The calendar shows every night, for every suite class, with how many are left and what that night costs. Nothing is paid on this website: you pay when you collect.