Before you come
Drop-off and pick-up
Drop-off and pick-up happen in the lobby, in the windows below. They are windows rather than opening hours because the middle of the day is when the dogs are out in groups, and a lobby full of leaving dogs is how a group gets wound up.
| Monday | 7am to 11am, and 3pm to 7pm |
|---|---|
| Tuesday | 7am to 11am, and 3pm to 7pm |
| Wednesday | 7am to 11am, and 3pm to 7pm |
| Thursday | 7am to 11am, and 3pm to 7pm |
| Friday | 7am to 11am, and 3pm to 7pm |
| Saturday | 8am to 12pm, and 3pm to 5pm |
| Sunday | 9am to 11am, and 4pm to 6pm |
Not the hours your animal is looked after. Those are the hours the front door is open for drop-off and pick-up. They are not the hours your animal is looked after — somebody is in the building with the animals every hour of every day, including the hours the lobby is shut, and that is the whole reason a kennel is not a house-sitter.
Collecting on the last day
After noon counts as a night. Collected after 12pm on your last day and that day counts as a night. It is on the rate card, it is on the confirmation e-mail, and it is the one charge people argue about, so it is written in three places rather than one.
The reason is not greed. It is that the suite is either turned round for somebody arriving that afternoon or it is not, and by noon we know which.
A first drop-off
Allow twenty minutes on the first drop-off of a first stay. There is a form to finish, your animal's things to label, and a handler who wants to meet your dog with you standing there.
Who may collect
Bring the confirmation e-mail or tell us the reference. We will not release an animal to somebody who is not on the booking unless you have named them on it — that is a conversation we would rather have now than at the desk on a Sunday.
Are those dates free?
The calendar shows every night, for every suite class, with how many are left and what that night costs. Nothing is paid on this website: you pay when you collect.