About
Terms
Plain terms, consistent with the policies page.
A booking made through this site is confirmed once the reference and the details above are sent back to you by e-mail. Figures are quoted in whole dollars.
Tax. There is no sales tax on boarding or daycare in New York State, so the figure you are quoted is the figure you pay. Retail items, if you buy any at the desk, are taxed at the ordinary rate.
Payment. Nothing is paid on this website. There is no card field on the booking form and no checkout, because a deposit taken online for a stay in eight months' time is a refund argument waiting to happen. You pay when you collect.
Cancellation
Free up to two days before an ordinary stay and seven days before a peak one. Inside that, the deposit is kept on a peak booking and nothing is charged on an ordinary one.
Late pick-up
After 12pm on the last day, that day counts as a night at the ordinary rate for the suite.
Who may collect
The person who booked, or somebody named on the booking. We will not release an animal to anybody else, however convincing the story.
Veterinary costs
If your animal needs a veterinarian while it is here, the cost is yours. We do not mark it up and we give you the practice's invoice.
What this lodge does and does not claim to do, medically, legally, or about the outcome of a stay for your animal, is set out fully on the pages linked below, and those pages are part of these terms rather than separate from them.