What we will not claim
We are not a veterinary practice
What you will see advertised
“24-hour veterinary supervision and on-site medical care.”
What is actually true
There is no veterinarian in this building. There is no veterinary nurse. Nobody here diagnoses anything, and nobody here decides what your animal should be given.
We give medication your veterinarian has prescribed, in the dose your veterinarian has written down, at the times your veterinarian has set. That is a service, and it is the whole of it.
We do not assess a limp, read a lump, judge whether a cough is serious or tell you it is probably nothing. Staff here are experienced at noticing that an animal is not itself, which is a different skill and a genuinely useful one — noticing is not diagnosing.
When an animal needs a veterinarian, it goes to one. Yours if you named one and they can see it, the nearest emergency practice if not, and you get a telephone call before it leaves the building unless waiting for you to answer would be the wrong thing for the animal.
What we do instead
Name your veterinarian on the booking form and give a number that will be answered. The single most useful thing on that form is a telephone number for somebody who can make a decision if you are on a flight.
The other nine
One argument in ten parts. Each is a sentence you might see advertised, and a plainer thing that is true at this lodge instead.
Are those dates free?
The calendar shows every night, for every suite class, with how many are left and what that night costs. Nothing is paid on this website: you pay when you collect.