Before you come
Frequently asked questions
The questions the desk actually gets asked.
What vaccinations does my dog need?
Rabies, distemper, hepatitis, parainfluenza and parvovirus within the previous three years, and bordetella within the previous six months. Those intervals are the City's rather than ours — they are in the Administrative Code and every boarding kennel in New York City works to them. Upload the certificate, a health certificate, a vet's bill or receipt, or a signed letter from your veterinarian when you book.
And a cat?
A current rabies vaccination, which the Health Code requires for every animal, and FVRCP, which is our own policy rather than the City's.
My dog cannot be vaccinated for medical reasons.
Then we need a written statement from your veterinarian saying so. The Code provides for exactly this and the letter goes in the same upload box as everything else.
Is there a webcam?
No. You get a photograph of your animal every day and you can telephone and speak to the person who handled it that morning. There is a whole page about why.
Do you take my breed?
Yes. Every breed, subject to the temperament assessment every dog does. We have no banned breed list and there is a page explaining why we think they are a filing system rather than a safety measure.
Can my two dogs share?
They get adjoining suites with the partition open if they sleep together at home. They do not share one suite, and no dog here shares with an animal from another household. The second pet is at the household rate.
What time do I collect?
In one of the lobby windows, and before 12pm on your last day — after noon that day counts as a night. It is on the rate card and the confirmation e-mail as well as here.
Is somebody there overnight?
Yes, a member of staff sleeps in the building every night and does rounds at eleven, two and five. It is not an alarm company and it is not somebody on call nearby.
What if my animal is ill while I am away?
It sees a veterinarian — yours if you named one and they can see it, the nearest emergency practice if not. You get a telephone call before it leaves the building unless waiting for you to answer would be wrong for the animal.
Do I pay a deposit?
Only on a stay that starts inside one of the three peak windows, and then it is one night. Nothing is paid on this website at all — you pay when you collect.
How far ahead should I book Thanksgiving?
September, if you have a big dog. There are six Grand Suites and they are the constraint.
Do you feed your own food?
No, you bring your animal's. Changing a diet on arrival is the commonest avoidable cause of an upset stomach in a kennel. If you forget it we have a plain kibble and we will tell you we used it.
Are those dates free?
The calendar shows every night, for every suite class, with how many are left and what that night costs. Nothing is paid on this website: you pay when you collect.