Before you come
Vaccination requirements
We have to hold proof of your animal's vaccinations before it stays, and so does every other boarding kennel in the city. Upload it when you book and it is done.
For dogs
For dogs, the list and the intervals are set by the City, not by us. The Boarding Kennel Regulation Act in the Administrative Code requires proof of rabies, distemper, hepatitis, parainfluenza and parvovirus within the previous three years, and bordetella within the previous six months. The Health Code separately requires proof of a current rabies vaccination for every animal, which is what reaches the cats.
| Vaccine | How often | Required by |
|---|---|---|
| Rabies | Every three years | The City |
| DHPP (distemper, hepatitis, parainfluenza, parvovirus) | Every three years | The City |
| Bordetella | Every six months | The City |
For cats
FVRCP for cats is ours rather than the City's, and we say so rather than letting it sit in a list and look like law.
| Vaccine | How often | Required by |
|---|---|---|
| Rabies | Every three years | The City |
| FVRCP (rhinotracheitis, calicivirus, panleukopenia) | Every three years | The lodge's own policy |
Two different clocks. Bordetella runs on a six-month clock and everything else on a three-year one, which is the detail that catches people out. A rabies certificate with two years left on it says nothing about whether your dog can board this weekend. The booking form checks each one separately and tells you which is short before you have paid anything.
What counts as proof
- A vaccination certificate from your veterinarian
- A health certificate
- A bill or a receipt from your veterinarian that shows what was given and when
- A signed letter from your veterinarian
If your veterinarian has written that a vaccination is contraindicated for your animal, that letter is what the law asks for and it is what we need — the Code provides for exactly this, and the letter goes in the same upload box as everything else.
How long we keep it
We keep the document for twelve months after the last day of your animal's stay, because that is the period the Administrative Code sets for a boarding kennel's records, and then it is deleted. Not archived, not kept in case — deleted. A file uploaded for a booking that does not go through belongs to no stay, and is deleted within twenty-four hours.
Where it is stored
The file is kept inside the booking system's database, not as a file on the website, under a reference that is not your animal's name, and it can only be opened by a signed-in member of staff. There is no address you or anybody else can type into a browser that will return it.
Upload it when you book
The booking form checks each vaccine's own expiry against your dates before you pay a deposit on anything.