Before you come
Policies
The house rules, written out rather than left for the desk to explain on the day.
Cancellation
Free up to two days before an ordinary stay and seven days before a peak one. Inside that, the deposit is kept on a peak booking and nothing is charged on an ordinary one.
Late pick-up
After 12pm on the last day, that day counts as a night at the ordinary rate for the suite.
Who may collect
The person who booked, or somebody named on the booking. We will not release an animal to anybody else, however convincing the story.
Unwell on arrival
An animal that arrives unwell goes to a veterinarian rather than into the building. You are not charged for the stay.
Veterinary costs
If your animal needs a veterinarian while it is here, the cost is yours. We do not mark it up and we give you the practice's invoice.
Belongings
Everything you send is labelled, photographed and listed on the discharge note. Things go missing about twice a year and we tell you when they do.
Photographs
The daily photograph is sent to you. We do not publish a photograph of your animal anywhere without asking you first, in writing, each time.
Are those dates free?
The calendar shows every night, for every suite class, with how many are left and what that night costs. Nothing is paid on this website: you pay when you collect.